These terms govern purchases made from DUKE OF KHATRI LEATHERS. Please read them carefully before placing an order.
General
By placing an order on our website, you agree to these Terms & Conditions. The agreement becomes legally binding once your order has been confirmed.
Prices & Payment
All prices are displayed in NOK and include applicable taxes unless otherwise stated. We offer secure payment options, including Klarna, where available.
Order Confirmation
After completing your purchase, you will receive an order confirmation by email. Please review it carefully and contact us immediately if any information is incorrect.
Delivery
Orders are shipped to the address provided during checkout. Delivery times may vary depending on destination and shipping provider.
Risk & Ownership
Risk transfers to the customer once the product has been delivered. Ownership transfers only after full payment has been received.
Complaints & Defects
If an item is defective or damaged upon arrival, please contact us promptly so we can resolve the matter according to applicable consumer protection laws.
Right of Withdrawal (Returns)
You have the right to withdraw from your purchase within 14 days of receiving your order.
- The product must be unused and in its original condition.
- The original packaging must be included.
- Valid proof of purchase is required.
How to Exercise Your Right of Withdrawal
Notify us within 14 days of receiving the product. The item must be returned within a reasonable time.
Refunds
Once returned items are received and inspected, refunds will be issued using the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Shipping Information
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on destination.
Limitation of Liability
DUKE OF KHATRI LEATHERS shall not be held liable for delays or failures caused by circumstances beyond our control, including carrier delays or force majeure events.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Support
For any questions regarding orders, shipping, or returns, please contact us using the information provided on our website.